Corporate communications. Aurora, CO. #1. 17056205 06/06/22 Royal Caribbean Travel Protection Plan Desk at AON 8am-10pm EST Mon-Fri 9am-5pm EST Sat/Sun (800)453-4022 24-hour emergencynumber: (866)509-7716 or (603) 898-2679 Claim forms maybe obtained at www.TravelClaim.com Amenities Packages Bon Voyage 8am - 11pm . boarding day? Sign up to receive information about our special offers and deals. To add insult to injury, the television (which had very few channels and did not work as an interactive tool) constantly played RCL's naming ceremony with all the pomp and circumstance that one might see some of on an Inaugural cruise. It appears there are quit a few people who have managed to purchase only ONE alcohol package. Royal Caribbean Group announces amendment and extension of revolving credit facilities, Royal Caribbean Group Forms a Strategic Partnership with iCON Infrastructure to Launch New Chapter of Destination Development, Cautionary Statement Concerning Forward-Looking Statements. 19952023, The Independent Traveler, Inc. Richard Fain, CEO of Royal Caribbean e mail address, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Achieving record employee engagement with a global workforce of more than 20,000 crew members from over 70 different countries sailing to 300 destinations around the world and developing a new, award-winning service culture that resulted in an historic 8-point increase in net promoter scores in just three years. Response time may depend on the issue: if you complain about the hue of the white paint on the hull of the ship, you may never get a reply. Who died and made you the owner of Cruise Critic ? Royal Caribbean Cruises was founded in 1997. Posted April 22, 2015 (edited) wolfganghowell said: There seems to be a common theme here that if ANYTHING goes hinky with a cruise, the knee jerk reaction is to "email Bayley". Email address Royal Caribbean Please Read: COVID-related Discussion. I was interested otherwise I wouldn't have asked. Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group (NYSE:RCL), which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and . Prior to this, he was President and COO of Norwegian Cruise Line, as well as an Advisor to Apollo Management (2008 2009). Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. He previously served as Chair of the Board of Trustees of the University of Miami, Chair of the United Way of Miami-Dade and Chair of the Greater Miami Convention & Visitors Bureau. Can I use my Wi-Fi internet package at Perfect Day at Consumer Alert: Airbnb is randomly banning guests again, Consumer Alert: Beware of sudden vacation rental cancellations, Yes, you need travel insurance for your 2023 vacation, please contact our team at Elliott Advocacy through this form. Prior to World Fuel Services, Mr. Lake served as Assistant General Counsel at America Online Latin America,Inc., a leading interactive services provider in Latin America, and practiced as a corporate lawyer in New York and Miami with the law firms White& Case, Winston& Strawn and Curtis Mallet-Prevost, Colt& Mosle. Once I emailed Mr. Bailey I got an email the next day from someone else. When was Royal Caribbean Cruises founded? Phone. Usually you would receive a reply from an assistant in 72 hours (normal business hours, not weekend or holiday). stateroom category? If my RoyalUp offer is accepted, will I earn Crown & Share More sharing options. What services does Royal Caribbean Cruises offer? The manner in which the issue was handled impressed us all. So, emailing Mr. Bayley was good advice, thank you everyone! *Please see all applicable Terms & Conditions for Promotions, Group Reservations (sailing with 8 or more Discuss the issues you have had with Royal Caribbean Cruises and work with their customer service team to find a resolution. invite to bid on a RoyalUp stateroom upgrade? Posted June 13, 2014. January 10, 2013. Where do I submit the If you booked through a Travel Agent/Agency and need to make Catalyzing cultural innovation in the 200-year-old-industry, in 2015, Lutoff-Perlo appointed the first American woman as Captain in the Celebrity fleet and ultimately increased Celebritys percentage of women on the bridge from 3% to 27%, in just five years, exceeding the industry average of 2%. regarding upcoming cruises. In 2015, Harri received an honorary Doctor of Science degree from the University of Strathclyde in recognition of his continuous safety improvement efforts through innovation in the maritime industry. The latest review Harassment on board was posted on Jan 9, 2023. William L. Kimsey has served as a director of the Company since April 2003. Thanks. Over the course of just four years, he established 11 regional offices around the world, which now generate more than 50 percent of the corporations total revenue. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. At the helm of the world's largest and most innovative cruise line, Michael Bayley leads a global team of more than 50,000 ship and shoreside employees, delivering memorable cruise vacations to over five million international guests on its fleet of 24 ships sailing to more than 270 destinations. What should I pack for my Royal Caribbean cruise vacation? My family cruises a fair amount, my wife and I have 41 cruises and are diamond Plus with RCL, my other family members are Pinnacle Club members We were on the Inaugural cruise for the Quantum, booked it about 18 months ago. 10:00AM-4:00PM), (Mon-Fri: 9:30AM-6:30PM / Sat: 9:00AM-1:00PM), ATLASPACE, 16/F, Sun Life Tower, The Gateway, Harbor Anchor points at the rate associated with my upgraded Michael Bayley President and CEO. Phishing emails like this one are designed to look like they are from a company you know or trust. The scam email even went to the length of copying Royal Caribbean email letterhead and Mr. Bayley's email signature in order to convince employees it is legitimate. If my RoyalUp offer is accepted, will I earn Crown & How does booking with the Royal Caribbean Air2Sea Can I book my flights to my cruise through Royal Leveraging data analytics as an essential component to better understand consumer motivations; evaluate campaigns; personalize digital content; trigger loyalty; and, ultimately, attract new audiences. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Prior to that Bayley was Executive Vice President of Operations for Royal Caribbean International, where he oversaw the brands Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCL. Most recently, from 2009 through 2019, she served as President & Managing Director, Europe. Can you trust the cruise lines new passenger bill of rights? Our help is free. Royal Caribbean Group. LauraS What are the benefits of the Crown & Anchor Society loyalty You still had to wait and meals took ridiculously long at times. One of the most innovative and knowledgeable leaders in the maritime industry, Martinoli was at Silverseas helm when Royal Caribbean Group acquired a two-thirds share in the leading ultra-luxury cruise line in July 2018, and, subsequently, when the Group completed the full acquisition in June 2020. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Musk started marketing Starlink to maritime customers six months ago with cruise line Royal Caribbean signing up as the first major customer in a fleet-wide deal. Terre. Press Materials. Operations. Michael Bayley Email Address Found 8 email address listings: @rocketmail.com @royalcaribbean.com @celebritycruises.com @comcast.net @celebrity.com +3 more Michael Bayley Phone Number Found 6 phone numbers: +91 78628 2XXXX 305-539-XXXX +55 11 99915-XXXX 305-374-XXXX 305539XXXX +1 more View Michael's Email & Phone (It's Free) Can I take a telehealth test at home to satisfy my Royal Caribbean app. vaccination or a negative test result, in ports where So much for a bunch of wrong information. Royal Caribbean Contact Need to contact Royal Caribbean? How to get through to an operator:Dial (800) 398-9819. Questionnaire before boarding? Keep Mr. Bayley's e-mail handy. During his successful tenure as President and CEO, Martinoli grew Silverseas fleet to 11 ships, with two new Nova-class ships, Silver Nova and Silver Ray, set to launch in 2023 and 2024, respectively. We can do nothing to address their issues. Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service. Sign up today to get the latest deals in your inbox. Posted March 22, 2015. mrsz. "We will never ask you for your personal information via e-mail," he warned. Prev; 1; 2; 3; Next; Page 1 of 3 . Top Royal Caribbean Cruises, Ltd. Employees Bert Hernandez President, Royal Caribbean International, China . Taking the helm as President and CEO at Celebrity Cruises in 2014, Lutoff-Perlo led the company into an era of unprecedented growth, including accelerated financial performance. changes to your reservation, you will need to contact them I emailed Richard Fain a couple years ago and got a response the same day from him personally. This department does want to improve the experience of cruisers as much as they must adhere to the direction the cruise line is going in and are part of the decision making process for the food and beverage services. 9am-12am (EST), Mon-Fri 9am-9pm EST / Sat-Sun 9am-6pm EST, Mon-Fri 9am-7pm EST / Sat-Sun 9am-6pm EST, Mon-Fri 8am-11pm EST / Sat-Sun 9am-6pm EST, (Mon-Sat: 9:00AM-8:00PM / Sun 10:00AM-7:00PM), (Mon-Fri: 8:30AM-9:00PM / Sat & Sun: She has been an innovator and leader in the cruise industry throughout this time, playing a pivotal role in the launch of such pioneering travel concepts as Silverseas S.A.L.T. She is recognized as the driving force behind transforming and re-defining todays new luxury cruise experience and building demand with unparalleled brand vision and stewardship; award-winning guest service and operational expertise; and an innate ability for building high-performing, culturally-inclusive teams, among others. Cruisers' Choice Awards! Amy McPherson has served as director since December 2020. Click a team member to learn more about their position with Royal Caribbean Group. program? Michael O. Leavitt has served as a director of the Company since February 2022. Should I choose to cancel a reservation confirmed under a Fain and his wife, Colleen, have four children and eight extraordinary grandchildren. If you need more lookups, subscriptions start at $39 USD/month. Its interests span Europe, North America, the Near East, Australasia and South East Asia. Overseeing more than $5B in capex investment to envision and deliver the most ergonomic and stunning ships at sea and modernizing the existing Celebrity fleet, resulting in record yield improvement for the company. More information about factors that could affect our operating results is included under the caption Risk Factors in our most recent quarterly report on Form 10-Q, as well as our other filings with the SEC, and the captions Risk Factors and Managements Discussion and Analysis of Financial Condition and Results of Operations in our most recent annual report on Form 10-K, copies of which may be obtained by visiting our Investor Relations website at www.rclinvestor.com or the SECs website at www.sec.gov. How do I view my Crown & Anchor Society points and status? Mr. Brock is a Trustee of the Georgia Tech Foundation, Chairman of Horizons Atlanta, a philanthropic organization that enhances education for underserved children, and a member of the Smithsonian National Board. Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. Where do I find my cruise reservation documents? Learn More MICHAEL GOLDNER I say "For what it is worth", because what I was told appears to be totally incorrect from the many posts that have popped up on CC regarding this issue. For more details about how we use your information, view our. Ms. Montiel is a board member of AptarGroup, Inc. where she chairs the audit committee, a board member of Comcast Corporation, where she is a member of the audit committee, and a board member of McCormick & Company, where she chairs the audit committee. Known as a bold and strategic innovator, with a keen ability to identify market opportunities, tap into consumer trends, and motivate entire organizations to effectively execute them with an unwavering commitment to excellence and results, some of her significant accomplishments have included: Lutoff-Perlo has received numerous awards for her groundbreaking contributions to the cruise industry, travel industry, the South Florida business community, gender equality, and diversity and inclusion including an Honorary Doctorate from Nova Southeastern University; Lifetime Achievement Awards from the Cruise Line Industry Association (CLIA) and Women in Travel; induction into the International Hall of Fame by the Maritime Association of the Port of New York and New Jersey; Leadership in Diversity Award from the Committee for Economic Development; and the prestigious The Eleanor Roosevelt Center Val-Kill Medal of Honor, acknowledging individuals whose far-reaching influence has made our world a better place. All rights reserved. I am attempting to e mail a letter to Richard Fain regarding the inaugural cruise on the Quantum. Learn More Kara Wallace Chief Marketing Officer, Royal Caribbean International. Maybe not your intention but that's generally what happens here. HAL is our preferred line. Product shipment, payment, communication, billing, and any kind of service-related complaint about Royal Caribbean Cruises can be filed via the specific Royal Caribbean Cruises complaint section. View Download. Is this your company? What forms of ID are required for minors traveling on Royal 2022 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. We are here to help with reservations, Crown & Anchor memberships By then the main dining room was closed, had to eat at the buffet, that had limited food. 305-539-6000. Like, share & subscribe to Royal Caribbean Cruises on YouTube at. Email address Royal Caribbean. Heres how to get your money back now. MICHAEL BAYLEY President and Chief Executive Officer, Royal Caribbean International. The ship is brand new, beautifully decorated but was areal disappointment. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Royal Caribbean International President and CEO Michael Bayley took to social media on Monday to warn crew members not to fall for an email scam going around that targets private information. See Royal Caribbean Cruises's portfolio on LinkedIn at. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver CEO email addresses for UK Companies (R) I wanted to share my experiences with someone that would respond back. While this scam seems to target personal information, Carnival Cruise Lines was recently the victim of a similar attack, whereransomware ended up stealing personal information about the cruise companys guests and employees. Senior Vice President, Chief Legal Officer and Secretary. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. ( 12/28/2017 ). From April 2007 to December 2007, Mr. Brock served as a director of Dow Jones & Company, Inc., a publisher and provider of global business and financial news. How Members; 382 February 16, 2002; Colonia NJ USA Do I need to Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. Undue reliance should not be placed on the forward-looking statements in this release, which are based on information available to us on the date hereof. Terre. LauraS Leavitt is the Co-Chairman of Health Management Associates, a health care consulting firm, and chairman of Leavitt Equity Partners, a private equity fund. There really wasn't anything that would differentiate this as being different from any other cruise on this ship. What support is provided if my flight purchased through Stephen R. Howe, Jr. has served as a director of the Company since December 2018. Royal Caribbean International ; Email CEO Michael Bayley Email CEO Michael Bayley. Update: I received an e-mail last week from Nelson Frau of the Executive Offices letting me know that my e-mail had been forwarded to him from Mr. Bayley's office. In 2012, she was named Executive Vice President of Operations for Royal Caribbean, the first woman in the industry to oversee both hotel and marine operations. If not, just leave blank, Royal Caribbean CEO warns crew members of e-mail scam, 'It was a pleasure being here for the quarantine': What it's like to be on a cruise ship quarantining crew members. I also got a call today from Mr. Frau apologizing for all that went wrong in December and letting me know that the request DID reach the ship. Go with Bayley. We were to board 11:30 am on the 26, but boarded at 10:00 pm. Senior Vice President, Revenue Management. The latest complaint Poor service was resolved on Apr 15, 2013. Oasis & Allure's Inaugurals were more impressive than Quantum's. Since 2017, Ms. McPherson has served as a non-executive member of the board of directors of PVH Corporation and is a member of its Audit and Nominating & Governance Committees. Ms. McPherson served in various positions at Marriott International, Inc. for over 30 years. Are from a Company you know or trust President & Managing director, Europe 3 ; next ; 1. 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Over 30 years Quantum 's December 2020 contact our team at Elliott Advocacy today, our free, daily with.