This is the version of our website addressed to speakers of English in India. Private Transfers 0. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. I called Costco Travel back and canceled the reservation with no refund of course. We called the company at 10:35 to see where the driver was. Dear Guest: The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Flight changed to 6:50 on Thursday Jan 5. Our arrival was without issues. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Drinks included in each travel. Thanks! We love the sit back and relax ride! He then called and got the second (more expensive) excursion cancelled. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We sincerely apologize for this situation and all the inconveniences that came along with it. Yes Best Day Tours was the same as BD. Day 1 Arrival to Cancun. You should contact your travel agent for pickup time. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. It showed on the email that our pick up time was changed. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Omar Malpica with BD Experience is AWESOME! When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Nader. Total should have been $192. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Book your Standard . we're the #1 ground transportation company in the Cancun Airport! Cancun, Quintana Roo, Mexico. Thanks for all your help Omar! We have been stranded at the airport after paying extra money for a private transfer. Horrible experience! They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Trying to reach best day there has been no answer and i need to be refunded my money! In this case, we investigated with our staff what had happened and we were informed of the following points: The drive time to the airport is approximately 25 minutes in low traffic times. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. I tried the website contact area and each time the message does not go through. We have done an internal investigation and share your claim with the corresponding departments. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. I don't see a way that can be done, can you please assist?? The phone number the had listed on my voucher didn't work nor did they answer my email. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. In cash. I have emailed customer service with no response. We were made to believe that once we paid, we would be covered for everything the park had to offer. We booked our trip through Costco. (Available only in Cancun and the Riviera Maya). I contacted them through WhatsApp. Adventures 0. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. However, they changed everybody $20 a person when we got there. A nightmare of a company. Not sure? And reserved a private car through them. Ver en el mapa. I sent out 2 emails requesting a change in pickup time to 0600. Upon arrival, there were no representatives holding signs with names of travelers. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. The store will not work correctly in the case when cookies are disabled. Lie #2. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. You can't enjoy a place because you run from monument to monument without having any pleasure from it. I feel they are dishonest. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Transfers back to the airport were another issue. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. By BD Experience. My confirmation came from Costco who made my reservations. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. We have a fleet of modern vehicles for passenger transfers. The price was $99/each, $64 of which was to be paid to BD at the time of booking. This review is the . We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. This is the version of our website addressed to speakers of English in the United States. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. , , My trip was booked AND payed 2 times due to a failure of the system. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I expressed my concern to my Rep and was offered an apology. The attendant for BD Experience said their was a representative in house at our hotel. 45-90 minutes. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. You should contact your travel agent for pickup time. Of course, nothing was as he promised. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The ride to the hotel was comfortable. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Balloon Tours 0. Again, we appreciate your valuable feedback which help us to improve. Hilde Bec. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Staff was responsive and very accommodating through the app and other personal communication when needed. This tour agency is set up inside Hotel Cozumel & Resort. I feel they are dishonest. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . I want to confirm a transfer booked through American Airlines. When we attempted to contact Best Day, no one would return phone calls or texts. Its always a pleasure to assist you and we remain at your disposal. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. WestJet needs to find a different company to use. This is the hardest company to contact. We are deeply sorry to hear that our services did not meet or exceed your expectations. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Lie #3. Taking safety measures. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. 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